RETURN AND REFUND POLICY

At Tapputi Egyptian Perfume Oils, we take pride in the quality of our products and the care with which every order is prepared.

Every product is carefully checked before dispatch. Should an issue arise, we are committed to addressing it fairly, professionally and as efficiently as possible.

1. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a damaged, defective, faulty or incorrect product, please contact Tapputi as soon as reasonably possible.

We recommend reporting visible parcel damage to the courier upon delivery. If damage is discovered after delivery, please notify us, preferably within 24 hours, and provide clear photographs of the product and packaging to assist with our investigation.

Please retain the product, shipping box and protective packaging until the matter has been assessed.

Tapputi will arrange an appropriate resolution in accordance with applicable consumer protection legislation. Where Tapputi is responsible for the return or replacement, or where required by law, the applicable courier costs will be covered by Tapputi.

The recommended reporting period does not restrict any statutory rights.

2. RETURNS DUE TO CHANGE OF MIND

We understand that fragrance is a personal choice and that preferences may differ.

Customers may request a voluntary return or exchange within 7 (seven) days of receiving their order, provided that:

• The product is unused, unopened and sealed.

• The product remains in its original, intact packaging.

• All original components and accessories are included.

• The product is clean, undamaged and in a resaleable condition.

All voluntary returns must be authorised by Tapputi before products are sent back.

Once the returned product has been received and inspected, Tapputi may approve store credit for a future purchase or an exchange for another product.

Authorisation to return a product does not guarantee approval of an exchange or store credit. Final approval is subject to inspection.

These conditions apply to voluntary returns and do not affect any rights available under applicable law.

3. OPENED OR TESTED FRAGRANCES

We recognise that a fragrance may not always meet a customer's personal preference once experienced.

Where a fragrance has been opened or tested and the customer wishes to exchange it solely because of personal preference, Tapputi may consider a voluntary exchange or store credit.

Approval remains at Tapputi's discretion and depends on the condition of the product, the amount used and the circumstances of the request.

Customers must disclose that the product has been opened and provide accurate information about its condition and usage.

Condition of Returned Products

Returned bottles must be securely closed and carefully packaged to prevent leakage or damage during transit.

All returned products will be inspected upon receipt.

Where a product has leaked, been improperly secured, suffered avoidable damage or requires additional cleaning or handling, Tapputi may apply a reasonable deduction of up to 20% of the product's purchase price, based on the condition of the returned item and the loss or costs reasonably incurred.

Any proposed deduction will be explained to the customer before the voluntary exchange or store credit is finalised.

Where the condition of a returned product differs materially from the information provided, or where the product is unsuitable for further sale or use, Tapputi may decline the voluntary return or exchange.

These conditions and deductions apply only to discretionary returns and exchanges, subject to applicable law.

4. SAMPLER SETS AND SAMPLER COMBINATIONS

Tapputi sampler sets and sampler combinations are specifically designed to allow customers to experience, test and evaluate fragrances before purchasing full-sized products.

Once opened or used for their intended testing purpose, these products cannot ordinarily be restored to their original condition or offered to another customer.

For this reason, Tapputi does not offer voluntary returns, exchanges or store credit on sampler sets or sampler combinations based solely on fragrance preference or a change of mind.

This provision does not affect any rights available under applicable consumer protection legislation.

5. DELIVERY AND RETURN SHIPPING COSTS

Tapputi offers complimentary standard delivery within South Africa, subject to the applicable delivery terms.

Complimentary delivery on an original order does not automatically include return collections or additional deliveries requested for voluntary exchanges.

For voluntary returns or exchanges due to a change of mind or personal fragrance preference:

• The customer is responsible for the applicable return courier costs.

• Any replacement or exchanged product is subject to the applicable new delivery costs.

• Courier charges will be communicated before the return or exchange is arranged.

Customers are responsible for securely packaging products returned under a voluntary arrangement to prevent leakage, breakage or damage.

Products must not be returned without prior authorisation and return instructions from Tapputi.

Where an incorrect, damaged or defective product has been supplied, Tapputi will bear the applicable courier costs where required by law.

6. DELIVERY ADDRESSES AND FAILED DELIVERIES

Customers are responsible for providing accurate and complete delivery details, including the delivery address and contact information.

If a parcel is returned to Tapputi because of incorrect or incomplete information supplied by the customer, or because the customer could not reasonably be reached to complete delivery, an additional delivery charge may apply before redispatch.

Where a delivery problem results from an error attributable to Tapputi or its appointed courier, Tapputi will arrange the appropriate corrective delivery at its expense.

7. RETURN AND EXCHANGE PROCEDURE

Step 1: Contact Tapputi

Contact our support team by email or WhatsApp, providing your order number, a description of the request and photographs where applicable.

Step 2: Assessment and Authorisation

Tapputi will assess the request and provide return instructions where appropriate.

For voluntary returns, any applicable courier charges or proposed deductions will be communicated before proceeding.

Step 3: Return the Product

Where a return is required, the product must be securely packaged and returned according to the instructions provided.

Step 4: Inspection

All returned products will be inspected upon receipt to determine their condition and the appropriate resolution.

Step 5: Resolution

Once the return has been assessed, Tapputi will arrange the appropriate resolution.

Approved voluntary returns will ordinarily be resolved through store credit or an exchange.

All resolutions remain subject to applicable consumer protection legislation.

8. STORE CREDIT AND EXCHANGES

Where Tapputi approves a voluntary return or exchange, the customer may be offered store credit for a future purchase or an exchange for another product.

Approved store credits will ordinarily be processed within 7 (seven) working days after the returned product has been received, inspected and approved.

Store credit may be issued as an electronic voucher or another suitable credit mechanism.

Exchange Values

Where an exchange is approved, the approved value of the returned product will be applied towards the replacement product, subject to any agreed deductions or applicable charges.

If the replacement product is more expensive, the customer must pay the difference before dispatch.

If the replacement product is less expensive, the remaining approved value may be issued as store credit.

Any applicable return, delivery or handling charges will be communicated before the voluntary exchange is finalised.

9. ORDER AMENDMENTS AND CANCELLATIONS

If you need to amend or cancel an order, please contact Tapputi as soon as possible.

Where an order has not yet been processed or dispatched, we will make reasonable efforts to accommodate the requested change.

Once an order has been dispatched, cancellation, amendment or exchange requests will be handled in accordance with this policy and applicable law.

10. SPECIAL ORDER ITEMS

Special-order items include products specifically imported, customised or sourced at a customer's request and not ordinarily forming part of Tapputi's standard product range.

Such orders may be subject to specific cancellation conditions and reasonable charges where permitted by law.

Any applicable conditions will be communicated before the special order is confirmed.

11. GENERAL CONDITIONS

Tapputi reserves the right to decline a voluntary return, exchange or store-credit request where the conditions of this policy have not been met.

Customers are encouraged to retain their original packaging until they are satisfied that their order has been received correctly and in good condition.

Each request will be assessed fairly, taking into consideration the condition of the product and the circumstances of the return.

Nothing in this policy limits or excludes any rights or remedies available to customers under applicable South African consumer protection legislation.

12. CONTACT DETAILS

For all return, exchange or order-related enquiries, please contact:

Tapputi Egyptian Perfume Oils

Email: info@tapputioils.co.za

WhatsApp: 079 133 2826

Please include your order number when contacting us.

13. OUR COMMITMENT

Tapputi is committed to providing quality products and a professional, fair and reliable customer experience.

We appreciate your understanding of the importance of product hygiene, careful handling and responsible returns.

Thank you for choosing Tapputi Egyptian Perfume Oils.