SHIPPING POLICY

At Tapputi Egyptian Perfume Oils, we take great pride in carefully preparing and dispatching every order.

We understand the excitement of awaiting your favourite fragrances and are committed to providing a reliable, efficient and professional delivery experience.

This Shipping Policy explains our delivery arrangements, estimated timeframes and shipping conditions for orders within South Africa and internationally.

All delivery timeframes are estimates and may occasionally be affected by courier operations, public holidays, customs procedures or circumstances beyond our reasonable control.

1. DOMESTIC SHIPPING WITHIN SOUTH AFRICA

Shipping Carriers

Tapputi partners with established courier services, including, The Courier Guy, DROP24 and PARGO, to deliver orders throughout South Africa.

The courier service is selected by Tapputi based on the delivery location, service availability and operational requirements.

Delivery Timeframes

Under normal operating conditions, domestic orders are generally delivered within 3–5 (three to five) business days, calculated from the date the order is confirmed and payment has been received.

Orders placed after 13h00, over weekends or on public holidays may only be processed on the following business day.

Business days exclude weekends and South African public holidays. Deliveries to outlying or remote areas may occasionally take longer.

IMPORTANT NOTICE — BLACK NOVEMBER, FESTIVE SEASON & PEAK PERIODS

During major promotional events, including Black November, Black Friday, Cyber Monday and the Christmas festive season, order volumes and courier demand increase significantly.

As a result, order processing, dispatch and delivery may take longer than our usual 3–5 business day estimate.

Customers are encouraged to place orders well in advance, particularly when purchasing fragrances for birthdays, Christmas gifts, special occasions or other time-sensitive events.

While Tapputi and our courier partners will make every reasonable effort to process and deliver orders as quickly as possible, delivery within the standard timeframe cannot be guaranteed during these peak periods.

All delivery timeframes are estimates and remain subject to operational conditions and applicable consumer protection legislation.

Complimentary Shipping

Tapputi offers FREE standard shipping on all orders delivered within South Africa.

There is no minimum order value required to qualify for complimentary standard shipping.

Complimentary shipping applies to one delivery address per order.

Where a customer requests delivery to multiple addresses, additional courier charges may apply. These arrangements must be confirmed with our team before dispatch.

Complimentary shipping covers the original standard delivery only and does not automatically include additional deliveries or courier collections requested for voluntary returns or exchanges.

Any applicable return or replacement delivery charges will be handled in accordance with our Return and Refund Policy.

Tapputi reserves the right to amend its shipping arrangements for future orders, subject to applicable law. Changes will not retrospectively affect confirmed orders.

Customs, Duties & Fraudulent Payment Requests

No import duties, customs clearance charges or additional courier payments are required for standard domestic deliveries within South Africa.

Once your order has been dispatched and a waybill has been issued, Tapputi will NEVER request additional payment for delivery, customs clearance or parcel release.

IMPORTANT — BEWARE OF FRAUDULENT SMS, WHATSAPP AND EMAIL MESSAGES

Fraudulent messages may claim that your parcel is being held, that customs fees are outstanding or that an additional payment is required before delivery can proceed.

DO NOT click on payment links, open suspicious attachments, provide banking details or make any payments in response to these messages.

Such requests are not authorised by Tapputi and should be treated as potential phishing or fraudulent activity.

If you receive a suspicious delivery-related message, please contact Tapputi directly using the official contact details provided on our website.

Your security is important to us. Please remain vigilant against courier-related scams.

Insurance and Parcel Protection

Every order is carefully packaged to help protect your fragrances during transportation.

Where shipping insurance or additional parcel protection is provided by the appointed courier, such cover will be subject to the courier's applicable terms and conditions.

Not all shipments are necessarily covered by separate shipping insurance.

Should a parcel arrive damaged, please contact Tapputi promptly so that we can assist with the appropriate resolution.

Your rights under applicable consumer protection legislation remain unaffected.

Tracking Your Order

Once your order has been dispatched and tracking information becomes available, the relevant details will be provided to you.

You can use your tracking number or tracking link to follow the progress of your parcel through the appointed courier's tracking platform.

Please allow sufficient time for the courier's tracking system to reflect the latest collection and delivery updates.

Delivery Assistance

Should you experience any difficulties with your delivery, our team will gladly assist with tracking enquiries and courier follow-ups.

We will make reasonable efforts to help resolve delivery-related concerns as efficiently as possible.

2. INTERNATIONAL SHIPPING

International Shipping Carrier

International orders are generally dispatched through DHL, unless Tapputi determines that an alternative courier service is more suitable.

International shipping availability and charges depend on the destination country, parcel weight, dimensions and applicable courier requirements.

Delivery Timeframes

International orders generally take 7–21 (seven to twenty-one) business days to arrive.

Delivery times may vary depending on the destination country, customs clearance procedures, local courier handling and other factors beyond Tapputi's reasonable control.

International delivery estimates are not guaranteed, and customs clearance may result in additional delays.

International Shipping Fees

International shipping is calculated separately and is not included in Tapputi's complimentary South African delivery offer.

Applicable shipping charges will be communicated or displayed before the order is confirmed.

Due to the cost of international courier services, customers may find it more economical to purchase several products in a single order.

This is simply a recommendation and not a purchase requirement.

Customs Duties and Import Charges

International customers are responsible for any applicable customs duties, import taxes, clearance fees, levies or similar charges imposed by the destination country, unless expressly agreed otherwise in writing.

These charges are determined by the relevant authorities and are separate from Tapputi's product and shipping charges.

As customs requirements differ between countries, Tapputi cannot guarantee the amount of any duties or taxes payable.

Customers are encouraged to familiarise themselves with their country's import requirements before placing an order.

Customs inspections, clearance procedures and import restrictions may occasionally delay or prevent delivery.

Tapputi will provide reasonable assistance with shipping documentation and courier enquiries where necessary.

International Shipping Insurance

All international orders are carefully prepared and securely packaged before dispatch.

Any shipping insurance or additional parcel protection will be subject to the terms and conditions of DHL or the appointed international courier.

Separate insurance cover is not guaranteed unless expressly confirmed.

International Tracking

Once your international order has been dispatched, tracking information will be provided when available.

You may use this information to monitor your shipment through the relevant courier's tracking platform.

Please note that tracking updates may occasionally be delayed during customs clearance or international transfers.

International Delivery Assistance

Our team is available to assist with general international shipping enquiries, tracking information and reasonable courier follow-ups.

Where an issue arises, we will endeavour to assist in obtaining the necessary information from the courier.

3. ORDER PROCESSING

Orders are processed during Tapputi's normal business hours on business days.

Orders placed after 13h00, on weekends or on public holidays may be processed on the following business day.

Order processing may occasionally be delayed due to payment verification, stock availability, address confirmation, promotional demand or other operational requirements.

Where an order cannot be processed within a reasonable period, Tapputi will endeavour to contact the customer using the details provided at checkout.

We appreciate your understanding during busy promotional periods and will always make reasonable efforts to prepare orders as efficiently as possible.

4. ACCURACY OF DELIVERY INFORMATION

Customers are responsible for ensuring that all delivery information supplied at checkout is complete and accurate.

This includes the recipient's name, delivery address, contact number and any additional information required for successful delivery.

Where a parcel cannot be delivered because of incorrect or incomplete information supplied by the customer, or because the recipient is unavailable or cannot reasonably be contacted, additional courier charges may apply.

If a parcel is returned to Tapputi for these reasons, the customer may be required to pay the applicable redispatch charge before another delivery is arranged.

Where a delivery issue results from an error attributable to Tapputi or its appointed courier, Tapputi will arrange the appropriate corrective delivery at its expense.

5. DELIVERY DELAYS AND UNFORESEEN CIRCUMSTANCES

While Tapputi makes every reasonable effort to ensure timely delivery, occasional delays may occur due to circumstances beyond our reasonable control.

These may include:

• Courier network delays or capacity constraints.

• Severe weather conditions.

• Public holidays or seasonal demand.

• Labour disruptions or civil unrest.

• Customs inspections and clearance delays.

• Incorrect or incomplete delivery information.

• Other unforeseen circumstances affecting transportation or delivery.

Where a significant delay occurs, Tapputi will make reasonable efforts to assist with tracking, courier follow-ups and communication.

Estimated delivery dates are provided as guidance and do not constitute guaranteed delivery commitments unless expressly agreed otherwise.

Nothing in this section excludes any rights or remedies available under applicable law.

6. FAILED DELIVERIES AND ADDITIONAL COURIER CHARGES

Tapputi's complimentary domestic shipping applies to the original standard delivery of an order.

Additional courier charges may arise where a customer requests:

• Delivery to an additional address.

• A change of delivery address after dispatch.

• Redispatch following a failed delivery attributable to the customer.

• A voluntary return or exchange.

• Collection and replacement delivery for a change-of-mind return.

Where applicable, these charges will be communicated to the customer before the additional service is arranged.

For voluntary returns and exchanges, the conditions of Tapputi's Return and Refund Policy will apply.

Where Tapputi or its appointed courier is responsible for an incorrect or unsuccessful delivery, appropriate corrective arrangements will be made at Tapputi's expense.

7. TRACKING, PARCEL CARE AND DELIVERY CONCERNS

Once an order has been dispatched, its delivery progress is managed through the appointed courier's network.

Tapputi will provide tracking information where available and assist customers with reasonable delivery-related enquiries.

If your parcel arrives visibly damaged, please notify the courier where possible and contact Tapputi as soon as reasonably possible.

We recommend retaining the shipping packaging and taking photographs of any damage to assist with the investigation.

Any damaged, defective, incorrect or missing items will be assessed in accordance with our Return and Refund Policy and applicable consumer protection legislation.

8. GENERAL CONDITIONS

Tapputi reserves the right to update its Shipping Policy, courier arrangements and delivery services from time to time.

Any changes will apply to future orders and will not retrospectively alter the agreed delivery terms of existing confirmed orders, except where permitted or required by law.

Delivery estimates are provided in good faith based on normal operating conditions.

Nothing in this Shipping Policy limits or excludes any rights or remedies available to customers under applicable South African consumer protection legislation.

9. CONTACT DETAILS

For shipping, tracking or delivery-related enquiries, please contact:

Tapputi Egyptian Perfume Oils

Email: info@tapputioils.co.za

WhatsApp (messages only): 079 133 2826

Office telephone: 082 367 5732

Office hours: Weekdays, 08h15–15h45

Please include your order number when contacting us so that we can assist you efficiently.

10. OUR COMMITMENT

At Tapputi, every order matters.

Whether your fragrances are travelling across South Africa or to an international destination, we are committed to preparing each parcel with care and providing a dependable, professional delivery experience.

While courier timelines may occasionally be affected by circumstances beyond our control, we will always make reasonable efforts to keep you informed and assist wherever possible.

Thank you for choosing Tapputi Egyptian Perfume Oils. We look forward to delivering something beautiful to you!